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My Blankee Inc.
dba Luca Charles, Luca Charles Home, My Doggie Blankee
All items are custom made. We have no stock and no inventory. Purchases must be returned within 30 days and must be new, unused, and contain all original packaging and accessories. At this time, all approved returns will be returned to your credit card. A restocking fee of 30% will be applied. Other restrictions may apply.
You must have an original receipt (invoice or packing slip) from the following website stores listed below in order to return all items. Please note that My Blankee Inc. merchandise purchased from other retailers, including department stores or specialty stores must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer. Returns and exchanges will only be accepted from orders placed through the official My Blankee Inc stores.
Note: All correspondents for all of My Blankee, Inc’s stores must be sent to email@example.com
Acquiring an RA Number:
- 1. E-mail firstname.lastname@example.org, explaining the grounds of your return/exchange request. Be sure to include the name used in purchasing the product(s) and your contact information as well as the Invoice number.
- 2. Our Returns Department will then review your case; please allow 2-3 business days for us to get back to you.
- 3. Once approved, we will send you an RA# via e-mail.
- 4. Place a copy of your original order in your box when you ship it back to us.
- 5. Upon receiving your return, it may take us up to 5 business days before we ship out your replacement and/or grant you credit.
- 6. Payment for shipping the order back to you will be calculated through FedEx or USPS. The shipping charges can be taken by credit card, PayPal, or deducted from your store credit.
- 7. Depending upon where you live, your order could take up to 7 business days (we are shipping from Los Angeles, CA).
My Blankee Inc.742 S. Hill Street Suite 858 Los Angeles, CA 90014
T: +1 (213) 955.4516
F: +1 (213) 955.4517
E-Fax: +1 (213) 802-0761
All our products are made in-house and it takes 3-5 business days to produce each order before it's ready to ship.
My Blankee ships via Federal Express. FedEx rates are determined by product supply weight, and delivery postal zip code. The shipping cost is calculated on the shipping page in the shopping cart. We offer Ground, Express Saver, 2nd Day, Standard Overnight, and Priority Overnight. Free FedEx Ground shipping is available to customers who place orders more than $150.We ship to all countries via FedEx; however, international shipping is more costly than shipping in the United States due to the import duties and taxes required of international shipping.
We also ship domestically and internationally through USPS. Tracking numbers are mandatory and are included in the shipping costs. We will not be held liable for customs/duties fees and lost domestic or international packages.
Currently we ship to all countries via DHL; however, international shipping is more costly than shipping in the United States due to the import duties and taxes required of international shipping.
All orders placed between Monday and Thursday before 2 p.m. PST will be processed the next day. Orders placed on Friday and Saturday will be processed on the following Monday. Orders placed by 2 p.m. PST on Sunday will also be processed on Monday; those placed after 2 p.m. PST will not be processed until Tuesday.
Order confirmation will be received via email within 10 minutes of placing your order. When My Blankee ships your order 3-5 days later you will receive another email confirmation of your tracking information and receipt of your order.
Please note that all items made to order here in our factory in Downtown Los Angeles - we do not keep these items in stock, therefore it takes 3-5 business days to cut and sew your order.
We DO NOT ship nor deliver on weekends or holidays.
*We can ship to P.O. boxes or APO/FPO addresses via USPS only.
ORDER TRACKING & STATUS
Once your order has been shipped, we will send you an e-mail with your tracking number and a link to where you can track it online.
|Ship method||Estimated Delivery Times|
|Ground||5 - 7 bussiness days|
|2nd Day||2 business days if order placed by 12pm EST|
|Overnight||1 business days if order placed by 12pm EST|
*For security purposes, we cannot ship to P.O. boxes or APO/FPO addresses.
- Priority Mail Express
- Priority Mail
- First Class Mail
- 1-2 Days or Overnight
- 1-3 Days
- Estimated 2-4 Days